Protecting call centers from spoofed calls

first_imgCall centers are becoming increasingly more vulnerable to fraud. With the proliferation of stolen identity information available on the Dark Web and the ability to social engineer other validation information, fraudsters are increasing committing account takeover via IVR and direct contact with call center personnel.According to IDology’s 2015 Fraud Report, suspected call center fraud attempts rose from only 2% in 2014 to 13% in 2015. Additionally, fraudsters have access to technology that allows them to mask, or spoof, phone numbers enabling them to avoid caller ID or automated number identification (ANI) systems used in credit unions’ call centers today.Criminals always try to exploit the weakest link to attempt to gain access to accounts, reset passwords and more. Call centers can often provide this avenue to fraudsters allowing them to spoof a number and then social engineer their way into someone’s account.Having the proper tools to combat spoofing is essential to stopping call center fraud. Advanced call verification solutions go beyond number matching and verify if the displayed number is actually, in connection with call center.  This gives agents and fraud teams to identify spoofed numbers in real-time and reduce the chance of social engineering attacks – ultimately improving call center efficiency and security.Spoofed calls are also on the radar for fraud professionals. In 2015, Mercator Advisory Group interviewed fraud management executives at financial services institutions. In an executive brief sponsored by IDology, respondents noted that “Fraudsters are innovative, finding new tactics for gaining information to disguise their identities for financial gain by using event changes or new forms of spoofing, hacking or account takeover.”Additionally, IDology’s annual Fraud Report also found that suspected fraud attempts continue to climb – making it essential for credit unions to not only have the ability to spot potential spoofed calls for financial gain and account takeovers, but to also employ a fraud prevention platform that encompasses the many ways criminals try to gain access to credit unions members’ accounts.To download the complete IDology’s 2015 Fraud Report or the recently published executive brief focusing on the financial services industry, click here. 36SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr,John Dancu John Dancu has served as President and CEO of IDology since 2005 and is recognized for his leading edge innovations in both the identity and fraud spaces. John has a … Web: https://www.idology.com Detailslast_img read more

Hurricane Harvey bearing down, Texas credit unions close shop

first_img continue reading » 10SHARESShareShareSharePrintMailGooglePinterestDiggRedditStumbleuponDeliciousBufferTumblr At least six of the 13 credit unions based in Corpus Christi, Texas will be closed Friday and Saturday as the coastal city of more than 320,000 is expected to be in the center of Hurricane Harvey when it hits landfall Friday night.An additional eight credit unions in communities nearby Corpus Christi also announced branch closures for Thursday, Friday and Saturday.The National Hurricane Center in Miami reported Thursday afternoon that Harvey has intensified rapidly and is forecast to be a major hurricane at landfall, bringing a life-threatening storm surge, rainfall and high winds to portions of the Texas coast. Hurricane Harvey is expected to generate rainfall of 12 to 20 inches across much of the coastline with isolated amounts as high as 30 inches from Friday through early next week.last_img read more

With an investment of two million euros, Hrvatsko Zagorje is opening up to business tourism

first_imgOne of the first small family hotels in Hrvatsko Zagorje, which has been named the best small continental hotel in Croatia for three years in a row, has made a unique step forward in the offer of continental tourism.The investment worth two million euros opens Villa Magdalena to the business tourism sector as well. Villa Magdalena is unique in that each accommodation unit is equipped with a jacuzzi with thermal water in the living room. Two conference halls are also a novelty, which has positioned this hotel as a desirable choice for various business arrangements. “We are aware that investments are the key to survival in an increasingly demanding market and a response to the needs of guests, which is where the idea of ​​expanding the hotel’s capacity came from. Zagorje has a huge tourist potential and I am sure that our example will encourage other investors to pay more attention and look for investment opportunities in our area.”, Said the owner of the Villa Magdalena hotel, Ivan Petrović, and added that the investment was financed with its own funds.Hotel Villa Magdalena is the first four-star hotel in Hrvatsko Zagorje and Krapinske Toplice opened in 2009. Last year, the hotel achieved an occupancy rate of 81 percent throughout the year and a total of 5.741 overnight stays in only nine accommodation units. For three years in a row (2012, 2013 and 2014) it was named the best small continental hotel in Croatia according to the choice of Tourist Flower – Quality for Croatia. “Investments are key to further strengthening the competitiveness of tourism in the Republic of Croatia, with investments in the hotel industry being of particular importance because this is a segment that characterizes year-round operations. According to the Tourism Development Strategy of the Republic of Croatia until 2020, the plan is to increase the share of hotels in the total accommodation structure, but also to strengthen the additional tourist offer throughout the year throughout the country, especially on the continent with great tourist potential. Therefore, hotels that offer additional facilities to tourists in addition to their classic offer, for example in the health tourism segment, are a strong element for the development of the quality of the overall tourist offer of Croatia, but also the destination in which they operate. Also, with its renovation, the hotel Villa Magdalena has the opportunity to position itself as a place for business meetings and conferences, which will contribute to the year-round offer of Zagorje and the continental part of Croatia in general.Said Tourism Minister Gary Cappelli.last_img read more

Cody commits to another year at the helm

first_imgKilkenny are slated to open their League campaign against Waterford, and have a bye to the Leinster Championship semi finals. Brian Cody remains the man to lead the Kilkenny hurlers for a nineteenth year. The 11-time All Ireland winner was ratified for another year in charge at a meeting of the County Board last night. 62-year old Cody will retain his current backroom team as well. last_img